Privacy Policy

Privacy Policy

Introduction

Welcome to https://dr-casares-mcallen.mcallendentalcare.com! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and security of the information you provide to us through our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our primary website at https://dr-casares-mcallen.mcallendentalcare.com.
  2. Any mobile or desktop applications associated with our brand.
  3. Online services and tools offered by us.
  4. Interactions through various communication channels, such as email, phone, or text messages.

Please note that this policy does not extend to third-party platforms, applications, products, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  1. Account Creation: When you sign up for an account, we collect your name, contact details, and login credentials.
  2. Service Use: As an authorized user, your activity on our platforms, such as booking appointments or using our applications, generates data about your preferences and behavior.
  3. Communication: If you choose to receive newsletters, updates, or promotional materials from us, we’ll use the communication channels you’ve selected (email, SMS, etc.).
  4. Payment Processing: For any financial transactions, we collect payment information required to process payments securely.

Personal Data Collection

We gather a variety of personal data to enhance your experience and improve our services:

  1. Account Information: This includes your name, email address, user ID, and password.
  2. Payment Details: We may store credit/debit card numbers, billing addresses, and transaction history for secure payment processing.
  3. Financial Records: In some cases, we collect financial information for accounting and tax purposes, adhering to legal requirements.
  4. Purchase History: Details about your purchases, including products or services availed, quantities, and dates.
  5. Mobile Device IDs: Unique identifiers from your mobile devices when you use our mobile applications.
  6. Location Data: Information about your geographical location when you interact with our location-based services.
  7. Feedback and Reviews: Any comments, suggestions, or reviews you share with us.
  8. Social Media Profiles: If you choose to connect your social media accounts, we may access your public profile information.
  9. Product Interest: Data about products you view, search for, or purchase on our e-commerce platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our websites and applications.
  2. Preference Cookies: Used to remember your settings and preferences for a personalized experience.
  3. Analytics Cookies: Track website usage and visitor behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We follow strict data retention policies:

  1. Retain personal data for as long as necessary to fulfill the purposes it was collected for, unless a longer period is required by law.
  2. Upon fulfilling these purposes, we securely delete or anonymize your data to protect your privacy.

Security Measures

We prioritize data security and implement robust measures:

  1. Encryption: Employ end-to-end encryption for sensitive data transmission.
  2. Secure Third-Party Processing: Collaborate with trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Restrict access to personal data based on the principle of least privilege, ensuring only authorized personnel can access it.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  1. Our services and websites do not intentionally collect or solicit personal information from minors.
  2. If we become aware of any data collection from children, we will take prompt action to delete it.

Your Rights (Subject to Local Privacy Laws)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, unless we have compelling legitimate grounds to retain it.
  4. Restriction: Limit our processing of your data under certain circumstances.
  5. Data Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
  8. File Appeals/Complaints: Report concerns or complaints about our handling of your personal data to relevant supervisory authorities.

To exercise these rights, please contact our dedicated privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this policy:

  1. Any modifications will be posted on this page, and we encourage you to review it periodically.
  2. Significant changes will be accompanied by updated effective dates.

Contact Us

For any privacy-related inquiries or requests, please reach out to us via:

Thank you for choosing dr casares McAllen. Your trust in our handling of your personal data is invaluable.